OUR POLICIES

At Delphine Eyebrow Couture, I am committed to providing you with exceptional service and personalized attention during every appointment. Please take a moment to review my policies, and don't hesitate to reach out if you have any questions. Merci for your trust!

Medical Questionnaire

Complete our mandatory Medical Questionnaire within 48 hours of booking to secure your appointment: https://pmusign.com/u/k82we. Completing this form with accurate and detailed information is mandatory for legal and safety requirements. Failure to complete the form within 48 hours may result in the invalidation of your appointment.

Payment

To ensure a seamless experience, full payment is required when booking to secure your appointment. Payments are non-refundable.

Canceling, Late, or Missed Appointments

To provide every client with the best experience possible, please let me know as soon as possible if you need to cancel or reschedule your appointment. My service is by appointment only and cannot be delayed, as it would compromise my quality of service. There needs to be at least:

One week's notice is required for cancellations or rescheduling. In the event of a cancellation with less than one week’s notice or a missed appointment results in the cancellation of the session and loss of payment. To reschedule, a new payment is required.
Late arrival: Arriving more than 8 minutes late results in the cancellation of the session and loss of payment.
Cancellation with less than 48 hours' notice: A doctor’s note or positive COVID test result is required for rescheduling without penalty.

Aftercare Policy

To ensure the best outcome, it is crucial that you strictly adhere to the aftercare guidelines provided at the end of your initial appointment. Respecting my work means honoring the aftercare instructions. I dedicate my time, focus, artistry, and expertise to deliver exceptional work, and I deeply appreciate your trust in my abilities.

Failure to follow post-procedure instructions may compromise the healing process and result in loss or discoloration of pigment. It's important to understand that I cannot be held responsible for any issues that may arise from disregarding the aftercare guidelines.

By committing to the provided aftercare instructions, we can protect the quality of my work, ensure a smooth healing process, and that you achieve the desired results.

Previously Microbladed

If you have had previous work done on your eyebrows, such as laser, microblading, or tattooing, please submit a clear photo of your current eyebrows via email or text 917-833-2114 before scheduling an appointment with me. Let me know what you are hoping to achieve.

In certain cases, I will need to refer you to a dermatologist for laser treatments before I can work on your eyebrows.

It is important to note that working on previously treated eyebrows usually requires more appointments and the results may not be as long-lasting or perfect as with untouched eyebrows. The presence of existing pigment and scarring can affect the final outcome and the longevity of the new work.

Together, we can discuss your specific situation and assess the feasibility of further work on your eyebrows. I devote my expertise and utmost effort to deliver exceptional results, but it's crucial that you have a clear understanding of the potential limitations and expected outcomes.

Your satisfaction and safety are my top priorities throughout this journey. Together, we can navigate the process and create beautiful eyebrows you'll love.

No Additional VIsitors

For a peaceful and focused session, no animals, children, or guests are allowed to attend the appointment.

This is to ensure that there are no disruptions during your appointment and that I can focus solely on providing you with the best possible experience. Thank you for your understanding and cooperation.

Number of Sessions

My delicate and couture approach is a meticulous process that requires patience and expertise. More pigment can always be added but can’t be removed if it is too heavy or bold. That's why my innovative "less is more" technique is gradual over several sessions to ensure that the best results are achieved and that the final look is natural, delicate, and timeless.

Each client's journey is unique and requires varying levels of attention depending on various factors, such as the desired outcome, rate of metabolism, and individual skin characteristics, such as hair loss, scarring, and how your skin responds to the treatment.

Achieving the desired look may take 2-4 sessions, depending on your skin type, goals, and aftercare routine. Follow-up sessions are not included in the cost of the initial appointment. If you would like me to review your specific situation, please email or text 917.833.2114 with photos.

Semi-Permanent

My technique is semi-permanent so commitment to ongoing touchups are essential to maintaining the desired results. Color pigments will break down over time and the rate of skin cell regeneration will vary for everyone. Factors such as your skin type, lifestyle, skincare routine, and metabolism can affect pigment longevity. Adherence to the aftercare instructions is crucial to protect the results as best as possible.

Please note: Follow-up sessions are not included in the cost of the initial appointment. If follow-up appointments are scheduled too far after your last appointment, it will be considered a new service and you will need to book an "Initial Appointment." To schedule your next appointment, please visit our booking page.

Treatment Outcomes and Liability Policy

At Delphine Eyebrow Couture, I am dedicated to providing exceptional services tailored to each client's unique needs. However, it is important to understand the following:

Treatment Outcomes: The results from treatments may vary and cannot be guaranteed. Factors beyond my control such as skin type, response to healing, pigment retention, previous work on the treatment area, lifestyle, skincare routine, metabolism, and adherence to aftercare instructions can all influence the outcome.
Medical Questionnaire: To ensure your safety and the best possible results, I require all clients to complete a thorough medical questionnaire within 48 hours of booking your appointment. This questionnaire asks about allergies, existing conditions, medications, supplements, and other factors that might impact the treatment. It is mandatory to disclose any medical conditions, medications, or supplements you are taking. Failure to provide accurate and complete information may result in adverse outcomes, for which I cannot be held liable. Providing inaccurate or incomplete details also risks invalidating your treatment and may lead to cancellation of your appointment.
Non-Refundable Services: All payments made for treatments are non-refundable, regardless of the results achieved. By booking an appointment, you acknowledge and accept this policy.
Legal Responsibility: In the unlikely event of a legal dispute, by agreeing to my policies, you also agree that if legal action is taken and I am found not at fault, you will be responsible for covering all associated legal fees, including my attorney’s fees.

Thank you for your trust and understanding as we work together to achieve beautiful, personalized results. If you have any questions about my policies, please do not hesitate to contact me prior to booking.